Misty Thicket Clothing stands by its products with a 100% lifetime guarantee. We will make alterations, re-size, and in appropriate instances replace your garment. We also issue store credit in the form of a personalized coupon code. Your new item or store coupon will be issued as soon as we have received your return in new condition.
If you are completely unsatisfied with your purchase, please e-mail us to generate an RMA (Return Merchandise Authorization). If you are issued an RMA, we will provide you with return instructions.
RMA refunds will include item price + tax (shipping fees will not be refunded). A 20% restocking fee will be assessed on all wool items (cloaks, tartans, wool tams, etc).
If you do not contact us we reserve the right to ship your unauthorized return back to you with no refund.
Thank you for taking the time to review our policies. Our clothing is designed and constructed to last for years and we strive to do everything we can to ensure your satisfaction. We hope you enjoy your new clothing!